Return Policy

At Ileita we want you to be completely satisfied with your purchase. If you are not fully satisfied, we offer a return and exchange policy based on the following guidelines:

1. Eligibility for Returns

You may return items purchased from Ileita within 30 days of receiving your order, provided the following conditions are met:

  • The item is unused, unworn, and in the original condition.
  • The item is in its original packaging, with all tags, labels, and accessories included.
  • The item is not a final sale or excluded from returns (e.g., intimate apparel, swimwear, or custom-made items).

2. How to Return an Item

To initiate a return, please follow these steps:

  • Contact us: Reach out to our customer support team at Contact
  • Provide information: Include your order number, the item(s) you wish to return, and the reason for the return.
  • Return label: Once your return is approved, we will provide you with a return shipping label (if applicable). You may also choose to ship the item back at your own expense.

3. Refunds and Exchanges

  • Refunds: Once we receive and inspect your returned item, we will issue a refund to your original payment method. Please allow 7–10 business days for the refund to appear in your account.
  • Exchanges: If you would like to exchange your item for a different size or color, we recommend placing a new order and returning the original item for a refund.

4. Non-Returnable Items

Certain items cannot be returned or exchanged due to hygiene and safety reasons, including:

  • Intimate apparel
  • Swimwear
  • Gift cards
  • Custom or personalized products

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a replacement or full refund, including return shipping costs.

6. Return Shipping

  • Domestic returns: Return shipping is free for eligible returns within [insert country or region].
  • International returns: Return shipping costs are the responsibility of the customer, unless the item is damaged or defective.

7. Late Returns

Returns made outside of the 30-day return window will not be accepted, and no refunds or exchanges will be processed.

8. Contact Us

If you have any questions about our return policy or need assistance, please contact us: